by Sam Batkins
American Action Forum
July 07, 2014
After more than a year of public outrage over backlogs and poor treatment, Veterans Affairs (VA) has not been able to reduce its red tape and manage its paperwork burden. At 8.7 million hours, its regulatory burden imposes substantial obstacles to veterans seeking care. Despite an executive order and public pleas to reduce barriers to veterans’ benefits, VA has added more than a dozen forms and 1.5 million hours of paperwork. Adopting a completely electronic filing system is one way that VA could save time and money, while reducing the probability that veterans’ forms will be lost or damaged.

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